Yesterday evening I got a phone call from an administrator at the Mayo Clinic Hospital in Phoenix in response to the letter I sent in a few weeks ago, expressing my concerns about Mayo's seemingly nonexistent environmental policies. I neglected to note the name of the administrator, which I suppose is just as well, as his identity doesn't really matter; what matters is what he told me. He said he had called me because it seemed easier than writing a letter, and as he was still at work at 7 p.m. on a Tuesday, I have no problem understanding why he would want to save a little time.
What he had to say was pretty reassuring overall. I wasn't so thrilled when he explained that Mayo discourages people from using the stairs because a few patients have tried to use the stairs, then fallen down and broken stuff. OK, I don't want sick people falling down and injuring themselves either, but I still don't see why signs leading to the stairs can't be available for others. Or why there can't be a sign requesting that patients use the elevators, out of concern for their well-being, but for anyone else who wants to take the stairs, well, hey, they're right over here.
But he told me that Mayo does a lot of recycling; it just happens behind the scenes. He said that at one time there had been bins in the cafeteria, but people hadn't sorted properly--which is essential to effective recycling--so now most of the recycling happens after the trays are returned. (Make a note of that: if you ever go to Mayo, send all your plastic back on your tray; don't throw it away.) He told me that they recycled vast quantities of paper, metal, glass and plastic--as much waste as possible that they themselves, rather than visitors to their facilities, produce.

